Tojo Thatchenkery (Ph.D. Weatherhead School of Management, Case Western Reserve University) is an internationally known speaker, consultant, and educator. He is professor and director of the Organization Development and Knowledge Management program at the School of Policy, Government, & International Affairs, George Mason University, Arlington, Virginia. He is also a member of the NTL Institute of Applied Behavioral Science and the Taos Institute. His research has been funded by agencies such as the United States National Science Foundation and the U.S. Postal Service. He is the author of over a dozen books and one hundred articles. One of them, Appreciative Intelligence: Seeing the Mighty Oak in the Acorn was a Harvard Business Review recommend book. In it he states that the secret to success lies in something that everyone has the ability to do: reframe reality to reveal the hidden potential often present in the most challenging situations. Appreciative Intelligence also helps others to accept the present moment as full of promises, a key ingredient to mindfulness. In another book, “Making the Invisible Visible (Palgrave Macmillan, 2011) Thatchenkery introduced the concept of quiet leadership as a key driver for innovation in organizations. The quiet leader mindfully observes what’s around her and builds on the strengths of the team. He has also written books on appreciative inquiry, knowledge management, sustainable development, social capital, organizational development, postmodernism, and information technology and economic development. They include Leveraging human factors for strategic change: An organizational culture perspective (2015), Understanding work experiences from multiple perspectives (2015), Organizational Transformation: Change Management Perspectives (2014),  Strategic Initiatives for Competitive Advantage in the Knowledge Society (2014), Reframing Human Capital for Organizational Excellence (2013), Positive Initiatives for Organizational Change (2012), Positive Design and Appreciative Construction: From Sustainable Development to Sustainable Value (2010), Leveraging Global Competiveness for Organizational Excellence (2010), Enhancing Organizational Performance through Strategic Initiatives (2009), Handbook on Management Cases (2008), Appreciative Inquiry and Knowledge Management (2007), Information Communication Technology and Economic Development: Learning from the Indian Experience (2006), and Appreciative sharing of knowledge: Leveraging knowledge management for strategic change (2005).

Thatchenkery has extensive consulting experience in change management, leadership development, organization design and strategy, and knowledge management. Past and current clients include Food and Agriculture Organization (FAO) of the United Nations, IBM, Fannie Mae, Booz Allen, PNC Bank, Lucent Technologies, General Mills, 3M, British Petroleum, the International Monetary Fund, the World Bank, United States Department of Agriculture, United States Environmental Protection Agency, Pension Benefit Guarantee Corporation, U.S. Department of Treasury, USPS OIG, U.S. Department of Housing & Urban Development, Akbank (Turkey), and the Tata Consulting Services (India).

Thatchenkery is on the editorial board of the Journal of Applied Behavioral Sciences and the Journal of Organizational Change Management and is the past Program Chair of the Research Methods Division of the Academy of Management. He has over twenty five years of experience in teaching at various Public Policy, MBA, Organization Development, and executive development programs in the United States, Canada, South America, Europe, Australia, and Asia. He founded the Organizational Learning Laboratory at the George W. Johnson Learning Center and served as its director from 1995 to 2000. During this time the facility was featured as one of the leading laboratories for organizational learning and knowledge management by the Academy of Management and the Project Management Journal and served clients such as Fannie Mae. 

Thatchenkery's research has been funded by agencies such as the United States National Science Foundation and the U.S. Postal Service. He is on the editorial board of the Journal of Applied Behavioral Sciences and the Journal of Organizational Change Management.

Tojo lives in Chantilly, Virginia, with his wife and can be reached at




For over 15 years, Carol Metzker has helped clients tap into their success stories to uncover best practices, share knowledge and communicate clearly for successful outcomes. She has worked successfully in educational, non-profit and corporate environments. She has a Masters degree in Organizational Learning from George Mason University.

As contributing editor for Investor Relations Update, her stories about executives in Fortune 500 companies appear in monthly print and online publications of the National Investor Relations Institute. Her articles have appeared in numerous publications including Global CEO, Journal of Organizational Change Management, Management Next and the Association for Financial Professionals’ journals, Pulse and Exchange.

Her past experience as Director of Client Services at Anderson Leadership Group, a leadership communication consulting firm, cultivated her interest in leadership development and gave her the opportunity for close observation and experience with top-level leaders. Her work as a writer and consultant has led to interviews of hundreds of executives about their successful and innovative practices, providing a closer look at companies and their members. Her work as an interviewer and writer for a National Science Foundation-sponsored study on the impact of Information Technology on India’s development provided an exceptional view of a variety of social and business cultures

Carol’s volunteer service inspires her and also provides the subject for articles and frequent speaking engagements. She has served as a mentor for FIRST. As a Rotarian, in 2004 she experienced the polio eradication program firsthand, participating in and leading National Immunization Day trips to India.

She lives in West Chester, Pennsylvania, with her husband and two daughters, and can be reached at echmetzker@aol.com or 610-793-4387.

For more information, please visit www.successfuloutcomes.com.

Appreciative Intelligence®: Working for You

How effective and happy are you in various aspects of your life? By further exploring and enhancing your Appreciative Intelligence, you can make a lasting, positive difference in your workplace, home and community.

How can Appreciative Intelligence help your organization? It can be applied to

  • Identifying high potential individuals for succession planning,
  • Unlocking creativity and innovation,
  • Capturing and expanding best practices,
  • Setting goals and objectives tailored to your organizational culture, and
  • Transforming your organization for a successful future.

Toward these outcomes, Tojo Thatchenkery offers small-group workshops, consulting, seminars, and speaking engagements for business, non-profit, government, and educational organizations.

For more information or to schedule an event, please contact us at